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Caller ID refers to the ability of the exchange to transfer information to the phone which is the number the call comes from.
Call transfer enables relocation of an existing telephone call to another phone after being answered. For example, your secretary answers an incoming call and then forwards the call to the appropriate person.
A CDR report contains detailed information about each call that is initiated from your account. You can see call duration, call distribution per destination, from which extension are initiated and much more. It is possible to build a special report based on your specific requirements.
iTrade’s telephone exchanges enable the creation of theoretically unlimited internal numbers. Of course, in practice limitation arises from the parameters of the exchange itself, however 1000 internal numbers would not be a problem even for our exchanges from the lower class.
Voice menus increasingly come into use for their ability to distribute incoming calls according to their proper destination. For example, by using voice menus, you will not need someone to distribute calls to the sales or maintenance department. Of course, it is possible to forward calls when the customer has contacted your representative but found an error in his selection.
The need to record calls can be evoked depending on the purpose of the exchange itself. If you have incoming calls from customers, call recording is almost mandatory for the security of your customers, and yours as well.
If you decide to use more than one provider of VoIP telephone services, our exchanges can redirect calls through an operator who provides the lowest cost of a call in a given direction.
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